How Agile Ticketing Solutions’ CRM tool Can Help Improve Customer Satisfaction

Agile Ticketing Solutions recently updated our CRM marketing feature in the Agile’s Web-based portal to make it easier to successfully reach your clients. This will be a critical part to include when planning to reopen, helping you increase customer engagement and satisfaction. Agile’s CRM will allow you to easily reach your customers and relay important information regarding your upcoming events. Maintaining an exemplary level of customer satisfaction is critical to acquiring new business and keeping existing customers engaged.

We are happy to announce that you can now access CRM from anywhere, right in our advanced but easy-to-use web-based portal. The Agile Portal can easily be accessed from any smart phone device. There are many advantages of using our CRM tool, and we will dive into those now.

1. This can help increase sales and marketing opportunities for your venue – Email Marketing and CRM can help increase sales and is a useful marketing tool. It helps to engage with current customers, review their purchase history and determine their interaction habits with your venue. Agile has reports available to you in portal that can help you find out who frequents your theatre most often, and what type of shows or movies they are most likely interested in. (It’s important to note, this is also a good tool when asking for donations from those who have donated to your venue before.) The information gathered from email marketing or CRM Campaigns can be used later on to create effective social media marketing campaigns.
2. You can easily access customer data – Agile Ticketing Solutions CRM tool is organized as a centralized database with customer profiles filled with contact and relevant information. The Agile Ticketing Solutions software can quickly process requests and provide users with all the data they may need. This is a great tool to use when flagging an account that is a VIP or high income donor.
3. You can easily access comprehensive reports and data from CRM – Agile Ticketing Solutions has a comprehensive report for all aspects of your venue from front of house to accounting and even CRM. Now you can access all the information you need all in one place and even from your smart phone.
4. Improved efficiency – The Agile Ticketing Solutions software provides faster service eliminating intermediate processes. All of your important information can be found in one place, making it easier to be productive and efficient while working. CRM agents have higher productivity because they don’t spend time looking through profiles, forms, and documents.
5. Better customer experience  – Personalized communication efforts is key to fostering a long-term relationship with your patrons. Email marketing and Agile’s CRM tool will give you a better understanding of your clients so you’ll be able to better meet their demands and requirements.
6. Reduced costs – Saving the time and resources required for completing tasks will result in reduced expenses when everything you need to run your venue is centralized in one place. Moreover, CRM can gather comprehensive data available for a more thorough analysis so you can make educated decisions in any situation and improve sales and marketing strategies.

Our clients success is of the utmost importance, and we believe that a good CRM program can help you reach your customers in an authentic way. Keeping them informed about any updates with your venue, or when you plan to reopen will allow them to stay connected. Not planning on opening anytime soon? Put together a donation email campaign and let your patron know how they can continue to support you during this time.